> For the complete documentation index, see [llms.txt](https://docs.anedot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.anedot.com/donor-support.md).

# Donor Support

Help for donors who give through Anedot: set up a Donor Account, manage gifts, and find common answers.

Help for donors who give through Anedot: set up a Donor Account, manage gifts, and find common answers.

## Where Should I Start?

| If you want to…                                                                                                      | Go to                                                                        |
| -------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------- |
| Learn what a Donor Account is, sign in, update contact details, or delete your account                               | [Getting Started with Your Donor Account](/donor-support/getting-started.md) |
| View donation history, receipts, refunds, or manage recurring gifts                                                  | [Manage Your Giving](/donor-support/manage-giving.md)                        |
| Bank statement charges, shipments, ACH verification, year-end statements, failed donations, unsubscribe, or security | [Donor FAQ](/donor-support/faq.md)                                           |

## Getting Started with Your Donor Account

Set up and manage your Donor Account.

* [What Is a Donor Account or DonorID?](/donor-support/getting-started/what-is-a-donor-account-or-donorid.md)
* [Create and Access Your Donor Account](/donor-support/getting-started/create-and-access-your-donor-account.md)
* [Update Your Contact Information](/donor-support/getting-started/update-your-contact-information.md)
* [Delete Your Donor Account](/donor-support/getting-started/delete-your-donor-account.md)

## Manage Your Giving

View past donations and manage recurring gifts in the Donor Portal.

* [Manage Donations](/donor-support/manage-giving/manage-donations.md)
* [Manage Recurring Gifts](/donor-support/manage-giving/manage-recurring-gifts.md)

## Donor FAQ

Answers to common questions about statements, shipments, bank verification, failed donations, unsubscribe, and security.

* [Why does Anedot appear on my bank statement?](/donor-support/faq/why-does-anedot-appear-on-my-bank-statement.md)
* [Shipment Information](/donor-support/faq/shipment-information.md)
* [Verify Bank Account](/donor-support/faq/verify-bank-account.md)
* [Year-End Giving Statement](/donor-support/faq/year-end-giving-statement.md)
* [Failed Donation Attempt](/donor-support/faq/failed-donation-attempt.md)
* [Unsubscribe / Contact List Removal](/donor-support/faq/unsubscribe-contact-list-removal.md)
* [Donor Security and Account Safety](/donor-support/faq/donor-security-and-account-safety.md)

## Related

* [Get Started](/get-started.md)
* [Finance](/finance.md)
* [Action Pages](/action-pages.md)


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