> For the complete documentation index, see [llms.txt](https://docs.anedot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.anedot.com/donor-support/faq.md). # Donor FAQ Quick answers to common donor questions. Pick the topic that matches your situation. This guide is written for donors. Use these steps in the donor portal. Quick answers to common donor questions. Pick the topic that matches your situation. * [Why does Anedot appear on my bank statement?](/donor-support/faq/why-does-anedot-appear-on-my-bank-statement.md) — Why "Anedot" shows on your card or bank statement * [Shipment Information](/donor-support/faq/shipment-information.md) — Merchandise, shipping, and event details (contact the organization) * [Verify Bank Account](/donor-support/faq/verify-bank-account.md) — How ACH / bank draft donations are verified with Plaid * [Verify a bank account with Plaid micro-deposit](/get-started/apply-for-an-account/verify-a-bank-account-with-plaid-micro-deposit.md) — Micro-deposit code entry, Same-Day ACH timing, and **Verification Unsuccessful** * [Year-End Giving Statement](/donor-support/faq/year-end-giving-statement.md) — Accessing your year-end statement for taxes * [Failed Donation Attempt](/donor-support/faq/failed-donation-attempt.md) — Common reasons a **one-time** form donation fails and what to try * [My recurring gift failed — update payment](/donor-support/faq/my-recurring-gift-failed-update-payment.md) — Update payment when a scheduled recurring gift fails * [Unsubscribe / Contact List Removal](/donor-support/faq/unsubscribe-contact-list-removal.md) — Stopping emails, texts, or mail from organizations * [Donor Security and Account Safety](/donor-support/faq/donor-security-and-account-safety.md) — How Anedot protects your data and passwordless login --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.anedot.com/donor-support/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.