> For the complete documentation index, see [llms.txt](https://docs.anedot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.anedot.com/finance/management-and-reporting/entries.md).

# Entries

Review Finance > Entries, the ledger of every donation, refund, void, chargeback, fee, and bank transfer that changes your Anedot balance, and export it.

**Entries** is your fundraising account's ledger. Every donation, refund, void, chargeback, ACH return, fee, and transfer to your bank that changes your balance appears as its own line. Go to **Finance > Entries** to review the ledger, filter it, and export your entries. To see which transactions were in a deposit, use Payouts.

## Before You Begin

Your role needs these permissions, found under **Finance** in [Permission Sets](/settings/access/permission-sets.md):

* **Transactions: View permissions** to open **Finance > Entries**.
* **Transactions: Export permissions** to use **Export**.

If your role is limited by access tags, you only see entries from the Action Pages you can access.

## What You'll See in Entries

* **Balance:** The net amount collected since your last payout. It resets after each payout. Refunds, voids, chargebacks, and ACH returns come out of it right away.
* **Entry:** The donor's name for a donation, or a description for other lines.
* **Type:** What the line is: **Transaction**, **Refund**, **Partial Refund**, **Void**, **Chargeback**, **Chargeback Fee**, **Chargeback Reversal**, **ACH Return**, **ACH Return Fee**, or **Withdrawal** (a transfer to your bank). Other entry types show their name in title case.
* **Gross**, **Fee**, and **Net:** The amounts for that line.
* **Posted:** When the line posted, in your account's time zone.

Entries are listed newest first, and the totals update to match your filters.

{% hint style="info" %}
To review a single donation's donor details and fees, use [Transactions](/finance/management-and-reporting/transactions.md). Entries shows the ledger lines behind your balance. To see which transactions were in a deposit, use [Payouts](/finance/management-and-reporting/payouts.md).
{% endhint %}

### Example

A donor gives $100 and later gets a $25 partial refund. Entries shows a **Transaction** line for the $100 gift and a separate **Partial Refund** line for $25 on the day the refund posted.

## Filter Entries

To filter entries:

1. Go to **Finance > Entries**.
2. Click **Filters**.
3. Choose your filters. You can filter by page, amount, date, contact, payment, transaction, status, UTM values, and transfer.
4. Click **Apply filters**.

The list and totals show only the matching entries. To start over, click **Clear all filters**.

{% hint style="info" %}
Under **Status**, select one or more statuses, such as **Refunded** or **Chargeback**, to show only entries for transactions with that status. Choosing **Refunded** shows both the original gift and its refund line.

While any status is selected, transfers (withdrawals) and adjustments are hidden. To see them, clear the status filter.
{% endhint %}

## Reconcile a Deposit

To see which transactions were in a bank deposit:

1. Go to **Finance > Payouts**.
2. Find the payout that matches the deposit's date and amount.
3. Click the **Payout ID**.

Transactions opens filtered to that payout, so you can see which transactions were included and compare them with your bank statement. See [Payouts](/finance/management-and-reporting/payouts.md).

## View an Entry

To see the transaction behind an entry:

1. Go to **Finance > Entries**.
2. Click the menu at the end of the entry's row.
3. Select **View** to open the transaction, **Print** to print it, or **View in Transactions** to open it in Transactions.

From the transaction, you can refund, void, or edit it the same way as in Transactions. See [Refunds and Voids](/finance/management-and-reporting/transactions/refunds-and-voids.md).

## Export Entries

To export entries:

1. Go to **Finance > Entries**.
2. (Optional) Filter the list to the entries you want. The export uses your current filters.
3. Click **Export**.
4. Under **File type**, choose **CSV**, **PDF (detailed)**, or **PDF (summary)**.
5. (Optional) For a CSV, choose **Standard Configuration** or one of your saved configurations.
6. (Optional) Enter an **Email (optional)** to have the finished file emailed instead of downloaded.
7. Click **Start export**.

You'll see "Export started." When the file is ready, you'll see "Export is ready. Choose a file from Downloads." Exports list the newest entries first. CSV exports use your account's time zone.

CSV exports include a **Card Verification** category with **AVS Code**, **AVS Message**, **CVV Code**, and **CVV Message**.

{% hint style="info" %}
If **Export** is disabled, your role doesn't have **Transactions: Export permissions**, or no entries match your filters.
{% endhint %}

## Troubleshooting

* **Finance > Entries is disabled in the menu.**\
  Your role doesn't have **Transactions: View permissions**. Ask an Admin User on your account to update your role.
* **"Your role cannot export transactions."**\
  Your role doesn't have **Transactions: Export permissions**. Ask an Admin User on your account to update your role.
* **"No matching entries"**\
  No entries match your filters. Change your filters or click **Clear all filters**.

If the issue continues, contact our Support team.

## Frequently Asked Questions

* **What's the difference between Entries and Transactions?**\
  Transactions shows each donation. Entries shows every ledger line that changes your balance, including refunds, fees, and transfers.
* **Why does a refund show up as its own line?**\
  Each refund, void, chargeback, or ACH return posts a new line on the date it happens, so your ledger matches when money moved.
* **What does a Withdrawal line mean?**\
  It's a transfer from your Anedot balance to your bank. See [Payouts](/finance/management-and-reporting/payouts.md).
* **What time zone does Posted use?**\
  Your account's time zone. CSV exports use it too.
* **Can I export only refunds and chargebacks?**\
  Yes. Select those statuses under **Filters > Status**, then export. The export uses your filters.

## Related Articles

* [Transactions](/finance/management-and-reporting/transactions.md)
* [Payouts](/finance/management-and-reporting/payouts.md)
* [Refunds and Voids](/finance/management-and-reporting/transactions/refunds-and-voids.md)
* [Commitments](/finance/management-and-reporting/commitments.md)
* [Terminal](/finance/internal-processing/terminal.md)
* [Permission Sets](/settings/access/permission-sets.md)


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