> For the complete documentation index, see [llms.txt](https://docs.anedot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.anedot.com/settings/other-actions/account-closure.md). # Account Closure Close your Anedot fundraising account with help from our Support team: export your records, settle a positive or negative balance, and request closure. **Account closure** stops your fundraising account when your campaign has ended or your organization no longer accepts donations. Closure is handled by our Support team at , not in Settings. Before you request closure, your balance must be settled: transferred to you, refunded to donors, or paid in full if it's negative. This article covers how to settle a positive or negative balance and request closure. You can ask us to reactivate your account at any time if you start fundraising again. ## Before You Begin * Anedot can't hold a balance on a closed account. Your balance must be $0 before we close it. * The closure request must come from the account **Owner** or **Principal**. * Export the financial records you want to keep from **Finance > Transactions** before you request closure. See [Transactions](/finance/management-and-reporting/transactions.md). * If you need a short break instead, see [Pausing Your Account](/settings/other-actions/pausing-your-account.md). ## Step 1: Settle Your Balance ### If You Have Funds Remaining To receive your remaining funds: 1. Go to **Settings > Finance > Bank Accounts** and make sure your connected bank account is still active and able to receive funds. 2. Go to **Finance > Transactions** and export your financial records. 3. Contact our Support team at and ask for a final transfer to your connected bank account. ### If You Can't Accept the Remaining Funds If your organization can't receive the remaining funds, you can refund donors from within your account. See [Refunds and Voids](/finance/management-and-reporting/transactions/refunds-and-voids.md). * **Full refunds** return the total donation to the donor. Processing fees aren't refunded, so full refunds may leave a negative balance. * **Partial refunds** can exclude processing fees. Confirm the amount with the donor before you refund. {% hint style="warning" %} Partial refunds are final. After a partial refund, no more refunds can be issued for that transaction. If needed, refund any remaining amount to the donor yourself, for example by check. {% endhint %} To finish settling your balance: 1. Go to **Finance > Transactions** and issue the refunds you need. 2. Download your transaction data. 3. Once your balance is $0, contact our Support team to continue with closure. ### If You Have a Negative Balance To settle a negative balance: 1. Email our Support team at to arrange repayment. 2. If your connected bank account is still active, we debit the amount from it directly. 3. If your bank account is closed, pay the balance one of these ways: * **Electronic payment:** Pay at [secure.anedot.com/anedot/payments](https://secure.anedot.com/anedot/payments), then let our Support team know you've paid. * **Check:** Make the check payable to **Anedot Inc.** with your organization's name in the memo, and mail it to the address below. After you mail it, email our Support team the date you mailed it and the check total. ``` Anedot Inc. 3723 Greenville Ave Ste 41002 Dallas, TX 75206-5311 United States ``` ## Step 2: Request Closure When your balance is $0 and your records are exported, email our Support team at and ask to close the account. The request must come from the account **Owner** or **Principal**. Our Support team follows up with a confirmation once the account is closed. ## Related Articles * [Pausing Your Account](/settings/other-actions/pausing-your-account.md) * [Transactions](/finance/management-and-reporting/transactions.md) * [Refunds and Voids](/finance/management-and-reporting/transactions/refunds-and-voids.md) * [Other Actions](/settings/other-actions.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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